Tsukaeru

Privacy Policy

Last updated: May 1, 2026

ツカエルアプリ (the “Company”) establishes this Privacy Policy (this “Policy”) regarding the handling of users’ personal information in connection with the service provided on this website (the “Service”) as follows.

Article 1 (Personal information)

“Personal information” means “personal information” as defined in the Act on the Protection of Personal Information of Japan, and refers to information about a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact information, or other descriptions contained in such information.

It also includes information that can identify a specific individual by itself, such as data relating to appearance, fingerprints, voiceprints, and insurer numbers on health insurance cards (“personal identification information”).

Article 2 (How we collect personal information)

When a user registers for use, the Company may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, driver’s license number, and similar items.

The Company may also collect transaction records and payment-related information that include users’ personal information from the Company’s partners (including information providers, advertisers, and ad delivery destinations; “Partners”) and similar sources, where such information is generated in transactions between a user and the Partners.

Article 3 (Purposes of use)

The purposes for which the Company collects and uses personal information are as follows:

  • To provide and operate the Company’s services
  • To respond to inquiries from users (including identity verification)
  • To send emails about new features, updates, campaigns of services in use, and information about other services provided by the Company
  • To contact users as necessary regarding maintenance and important notices
  • To identify users who violate the Terms of Use or who attempt to use the service for fraudulent or improper purposes, and to refuse their use
  • To enable users to view, change, delete their registered information, and view their usage status
  • To bill users for usage fees in paid services
  • Purposes incidental to the above purposes of use

Article 4 (Change of purposes of use)

The Company shall change the purposes of use of personal information only when it is reasonably recognized that the changed purpose is related to the purpose before the change.

When the purposes of use are changed, the Company shall notify users of the changed purposes or announce them on this website by the method prescribed by the Company.

Article 5 (Provision of personal information to third parties)

The Company will not provide personal information to any third party without obtaining the user’s prior consent, except in the cases listed below. This does not apply where permitted under the Act on the Protection of Personal Information or other laws and regulations.

  • When it is necessary to protect a person’s life, body, or property, and it is difficult to obtain the individual’s consent
  • When it is particularly necessary for improving public health or promoting the sound development of children, and it is difficult to obtain the individual’s consent
  • When it is necessary to cooperate with a national government organization, a local government, or an entity entrusted by either of the foregoing to perform affairs prescribed by laws and regulations, and obtaining the individual’s consent may impede the performance of such affairs
  • When the following matters have been announced or made available to the public in advance and the Company has filed a notification with the Personal Information Protection Commission:
    • That the purposes of use include provision to third parties
    • Items of data to be provided to third parties
    • Means or method of provision to third parties
    • That the Company will stop providing personal information to third parties at the request of the individual
    • Method for accepting such requests

Notwithstanding the preceding paragraph, in the following cases, the recipient of the information shall not fall under a third party:

  • When the Company entrusts all or part of the handling of personal information within the scope necessary to achieve the purposes of use
  • When personal information is provided in connection with the succession of business due to merger or other reasons
  • When personal information is used jointly with a specific person, and the fact of joint use, the items of personal information to be jointly used, the scope of joint users, the purposes of use of the joint users, and the name of the person responsible for managing such personal information are notified to the individual in advance or are made readily accessible to the individual

Article 6 (Disclosure of personal information)

When the Company is requested by an individual to disclose personal information, the Company will disclose it to the individual without delay. However, if disclosure falls under any of the following, the Company may decide not to disclose all or part of the information, and if such a decision is made, the Company will notify the individual without delay. A fee of JPY 1,000 will be charged per request for disclosure of personal information.

  • When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party
  • When there is a risk of causing significant hindrance to the proper execution of the Company’s business
  • When otherwise violating laws and regulations

Notwithstanding the preceding paragraph, in principle, the Company will not disclose information other than personal information, such as history information and characteristic information.

Article 7 (Correction and deletion of personal information)

If a user’s personal information held by the Company is incorrect, the user may request the Company to correct, add, or delete such personal information (the “Corrections”) in accordance with the procedures prescribed by the Company.

If the Company determines that it is necessary to respond to a request from a user under the preceding paragraph, the Company shall perform the relevant Corrections without delay.

When the Company makes Corrections pursuant to the preceding paragraph, or when it decides not to make Corrections, the Company will notify the user without delay.

Article 8 (Suspension of use, etc.)

If an individual requests that the Company suspend or erase the use of personal information (“Suspension of Use”) on the grounds that the personal information is being handled beyond the scope of the purposes of use or was obtained by wrongful means, the Company will conduct the necessary investigation without delay.

Based on the results of the investigation in the preceding paragraph, if the Company determines that it is necessary to respond to the request, the Company shall carry out the Suspension of Use of the relevant personal information without delay.

When the Company carries out the Suspension of Use pursuant to the preceding paragraph, or when it decides not to carry out the Suspension of Use, the Company will notify the individual without delay.

Notwithstanding the preceding two paragraphs, if the Suspension of Use would involve significant costs or is otherwise difficult to carry out, and if alternative measures necessary to protect the rights and interests of the user can be taken, the Company shall take such alternative measures.

Article 9 (Changes to this Privacy Policy)

The contents of this Policy may be changed without notifying users, except as otherwise provided in laws and regulations or in this Policy.

Unless otherwise specified by the Company, the changed Privacy Policy shall become effective from the time it is posted on this website.

Article 10 (Contact)

For inquiries regarding this Policy, please contact us at the address below.

End